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Oct. 20th, 2008 02:12 pm* Morning walk was a little short - 35 minutes. I don't have my stats because I'm at work, and my heart monitor it at home. I listened to a Dharma Talk podcast - Generosity & Gratitude.
* I knew Colin Powell would eventually endorse Obama.
* I've worked in my job a little over three years, and today was the first time a customer made me cry. While the customer was arrogant & belligerent - that wasn't the reason I lost it. His order was in a security hold - I explained what needed to be done to get it off hold, but he wasn't hearing it - he just insisted on talking to my supervisor (who would tell him the same thing) Well, she was in a meeting - and told me to get his number and she'd call him back (which you can't do with this type of customer)..... I explained to him, and he went through the roof hysterical and screaming at me to put on someone who isn't incompetent - the president of the company if necessary. I put him on hold, had my tears, and called a supervisor in another department. Then later I was "spoken to" about calling a supervisor in another department ("if it was that bad - why didn't you call me back and say "I really need you to talk to this guy" - - jeez, I woudn't have called you in the first place if I didn't REALLY NEED YOU TO TALK TO HIM) I'm a little angry I let it get to me - and now I really hate my job more than ever before (if that's possible). Today I want the SuperPower of reaching through the phone and pinching obnoxious customers on the arm .... hard.
* I got some balloons today from friends at work (we buy them for each other during the United Way fundraiser). So, at least there's that.
* 6 1/2 more hours to go......
* I knew Colin Powell would eventually endorse Obama.
* I've worked in my job a little over three years, and today was the first time a customer made me cry. While the customer was arrogant & belligerent - that wasn't the reason I lost it. His order was in a security hold - I explained what needed to be done to get it off hold, but he wasn't hearing it - he just insisted on talking to my supervisor (who would tell him the same thing) Well, she was in a meeting - and told me to get his number and she'd call him back (which you can't do with this type of customer)..... I explained to him, and he went through the roof hysterical and screaming at me to put on someone who isn't incompetent - the president of the company if necessary. I put him on hold, had my tears, and called a supervisor in another department. Then later I was "spoken to" about calling a supervisor in another department ("if it was that bad - why didn't you call me back and say "I really need you to talk to this guy" - - jeez, I woudn't have called you in the first place if I didn't REALLY NEED YOU TO TALK TO HIM) I'm a little angry I let it get to me - and now I really hate my job more than ever before (if that's possible). Today I want the SuperPower of reaching through the phone and pinching obnoxious customers on the arm .... hard.
* I got some balloons today from friends at work (we buy them for each other during the United Way fundraiser). So, at least there's that.
* 6 1/2 more hours to go......
